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Our B.P.O. Division cover :
e-Nigam
- Document Indexing and Abstraction
- Document Storage and Retrieval
- Global Scanning / Image Capture Services
- OCR / Text Conversion Services
- Tailored Document Processing Solutions
- Consulting
- Customer Care and Support
- Catalog/Order Entry
- DRTV/Direct Response
- Appointment Setting/Sales Visits
- Credit Card/Order Processing
- Communication Support
- Order Management & Fulfillment Services
- Alerts for direct mail campaigns etc..
- Accounts receivables
Our I.T. Division cover :
- Software development
- Web designing & web development
- Document management
- Data mining
- Building database
- Training
- Annual Maintenance Contract
- Sales & Services
Email Support Service
Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amount of emails. And customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.
Comp Care provides following service for email support
Automated response
Computer-aided response
Manual response
Benefits
Highly Secure
Highly accurate
Cost effective
Chat Support Service
With Comp Care, you actually provide your customer with a human interface to help the customer navigate through various aspects. Our representative will take your customer through all processes by providing the human interface required. They can courteously handle any complaints and suggestions
Comp Care provides following service for chat support:
Purchase processes
Filing online insurance claims
Applying online for credit cards
Technical support
Website response thru live chat
Other miscellaneous activities
Research Activities
At Comp Care, we provides high level of accuracy, timely deliveries, total confidentiality and cost effective Web Research Services..
We collect and analyze quantitative and qualitative information to provide reliable and effective solutions.
We have the necessary infrastructure to enable online data retrieval, secure online resources and present relevant data from those sites into a database as per client requirements.
Our web research services include:
Web search
Online data entry
Company research
Conducting survey & analysis
Target email address extraction
Online mystery shopper services
Welcome to CCS programming division:
If you are a small and medium enterprise or a smaller division of a large corporation, who is need for a solutions provider who will help your create database driven solution for your internal use or your customers and want it done at a fraction of the cost of what it might cost you with a large programming division you have come to the right place.
CCS's programming division has worked for SMB and smaller division of large corporations and help create ticketing systems, CRM systems, XML API's, integrated into their present systems, created front-end and back-end systems, online shopping systems and market places amongst others.
Comp Care offers offsite and onsite development services.
CCS specializes in Web based application development. We have built simple system to large online market places.
The services offered are a one stop shop for designing and development services.
- In a typical implementation we would visit your offices to understand your requirements and draw up the development plan.
- You would have dedicated program manager and a client services manager to coordinate the project.
- CCS will help you create applications which are easy to use and operate. CCI has created complex applications and integrated with multiple systems at different location as a part of its programming experience.
Examples of tasks carried out by CCS are:
- We have created complex CRM systems for a telephony company.
- XML application for IVR applications.
- Providing state-of-art services to many Banking institutions.
- Portal for a leading internet retailer, with shopping cart and backend integration into there order entry and fulfillment systems.
- Integrated management system for municipals in local languages.
- Providing AMC to various corporate sectors.
- Integrated CRM systems.
SOFTWARE AND APPLICATION DEVELOPMENT
We offer the following services
Application Development & Maintenance
Comp Care has capability to develop three tier or two tier applications. We specialize in web based applications from a small website to large and complex systems.
eCommerce
Need a simple eCommerce solution? Or need a large multiple location inventory management system tied into your eCommerce we can do it all.
Web Designing & Development
Need web designing that works? Simple yet affective designs is that we look to create. Easy to use and "idot proof designs and testing"
Product Lifecycle Management
Need someone to manage your product development. Let us help you.
Quality Assurance & Testing
Comp Care has a dedicated QA and testing team. This team will test your program for conditions, stress test and ensure security compliances
Technology Consulting
Technology we use for includes:
- PHP
- Linux
- Java Technology Group
- Database experts (Mysql , MS SQL)
- Online Application
- .NET
- ASP
Key differentiators:
- A 24*7 work environment
- A 24*7 IT Help Desk
- On-site meetings for understanding and laying out framework and WYSIWYG (what you see if what you get).
- A dedicated Project Manager
- An Independent Client Services Manager
- Capability of On-site Development resources
TECHNOLOGY SERVICES
IT SERVICES
Comp Care provides a comprehensive range of IT services that are backed by years of experience in complex, integrated IT & BPO management and a thorough understanding of the industry verticals in which we operate. Comp Care's IT professionals are also extensively trained in client-specific implementation methodologies creating a dedicated IT team, which you can allocate where needed.
With Comp Care's quality performance and years of dedicated service, you can be assured of consistent, high quality solutions. In addition, Comp Care's IT division is housed in a facility that features high service availability and redundancy to ensure secure, dependable operations. Leading edge technology platforms deliver fast, effective transaction processing.
In addition, Comp Care's IT Services increase overall productivity through better quality SLAs and the use of 24-hour production.
INFORMATION SERVICE
Comp Care develops real estate information management & technology solutions to assist in client assignments and portfolio monitoring. Applying customized research services & tailored web-based applications, we deliver proprietary portfolio & third party data in a centralized format.
Our information service capabilities deliver relevant and timely information with unprecedented speed, scale & savings to our clients. We seek to enhance the client's decision making process with access to accurate and timely information.
Comp Care information services team provides:
- Web-Based Information Management Applications
- Data Sourcing & Extraction Services
- Customized Research Services
Comp Care delivers customized web-based applications to centralize proprietary & third party data for internal enterprise-wide use. Information is catalogued in a web-based searchable platform by market and property type.
The platform allows users to retrieve information by selected state, MSA, property type, time frame, publication source, key words or defined search parameters.
Searches provide catalogued results including:
- Recent news & market reports
- Subscription-based reports & in-house reports
- Sales & Lease comparables
- Operating expense data
- For sale listings
- Portfolio maps
- Professional contact data
The platform provides all information in a chronological format along with links to source documents & web sites. Sourced information is tailored to clients' portfolios and prospective investments. With design and development expertise in diverse platforms, usage of best-of-breed tools and techniques, combined with our state-of-art software development facilities, Comp Care delivers significant business benefits to its clients.
Comp Care offers scalable end-to-end application development and management solutions from requirement analysis to deployment and rollout.
Flexible methodologies in tune with client processes
Significant focus on SLA's leading to continuous improvement in efficiency.
TECHNOLOGY DOMAINS
Programming Languages Visual Basic, .NET (VB, C#), FoxPro, Java, C++
RDBMS Oracle, SQL Server, mySql, MS-Access, FoxPro
Front End Tools Visual Basic, VBA, ASP, HTML
Web Technologies XML, DHTML, CSS, PHP, ASP, EJB
Graphics Tools Adobe Photoshop, Flash
Application Servers IIS, Apache-Tomcat, MSMQ
Operating Systems MS-WINDOWS 9x/NT/2000/2003/XP, Sun Solaris, UNIX
Scripting Languages PERL, SHELL, VBScript, JavaScript
Others Crystal Reports, SQL Reporting
Key's factors
Comp Care's voice quality is unparalleled using state-of-art IP based network
You or your customers might be a thousand miles away; when you call Comp Care, it would sound as though we are calling you from 'next door'
Comp Care invests heavily in process training and when you implement a program with call centers India you shall get excellence in quality.
The company hires the best agents:
- Agents having intelligence
- Agents who are easy to understand
- Agents with great listing skills.
- Agents with politeness & professional etiquettes
- This along with extensive training means that your customers get excellent customer service always.
Telemarketing
Comp Care provides telemarketing services to some of the best-known companies. These companies trust CCS's telemarketing services to help them manage their most important relationships-the ones they have with their customers.
Call Centers India telemarketing services includes
- Lead Generation
- Mortgage Leads
- Campaign Planning
- Database Cleaning
- Market Research
- Seminar Booking
Technical Helpdesk
At Comp Care, we build technical support solutions with layers of technical support. The front line team takes the initial call and solves the most common problems. The next layers are specialists in various aspects of the products, for the most complex problems.
Comp Care, provides a team of technical experts. The results are satisfied customers, reduced service costs and a potential additional revenue stream.
Customer solutions and support for:
Troubleshooting calls
Software problems
Internet service problems
Computer hardware problems
Up-sell/cross-sell purchases
Corporate helpdesk support
Warranty or post-warranty support
Back Office
Comp Care, believes in a holistic approach towards customer experience management. We transcend the transaction-based approach to proactively carry out back office operations. This enables your organization to seamlessly deliver services to your customers.
Customer Care
Comp Care can provide in-depth customer service support 24 hours per day. We can also dispatch service and technical support personnel according to escalation protocol. Through our technological innovation end to end Technical set up and customized solutions, we offer superior level of customer support and require databases can be maintained and accessed locally or across the web.
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